We want you to be happy with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your item.
Eligibility
Items must be unused, in their original condition and packaging, with proof of purchase. To start a return, email novafinds@mail.grokbot.com with your order number. Please do not send items back without contacting us first, as returns need an approved return address.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days with your order number and photos, and we will send a replacement or a full refund at no cost to you.
Refunds
Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method; your bank or card issuer may take additional time to post it. Unless the item was damaged, defective or incorrect, original shipping costs and return shipping costs are not refundable.
Exchanges
The fastest way to get a different item is to return the original and place a new order.